Terms and Conditions

     1. General Conditions

By using the website www.natural-love.com and/or by making an order, the Client agrees to respect the following Terms and Conditions.

Only individuals of eighteen years or older who are not under protection may place orders.

NATUREX PHARMA S.R.L. reserves the right to modify the Terms and Conditions at any time and without notice. The version of the Terms and Conditions applied to the Client’s order is that present on the website www.natural-love.com at the time of the placing of the order.

     2. Ordering/Conclusion of the Contract

Having sent the order and provided NATUREX PHARMA S.R.L. with an e-mail address, the Client will receive an e-mail of confirmation of the order. If for any reason the Company is not able to execute the order, the Client will be informed as soon as possible. If NATUREX PHARMA S.R.L. has already received the payment for said order, the amount of the order will be refunded to the Client using the same method chosen by the Client when making the payment.

     3. Shipping

NATUREX PHARMA S.R.L. will do everything in its power to ship the order in as short a time as possible and in the same sequence in which orders have been made. The objective of NATUREX PHARMA S.R.L. is to deliver all orders by between two and four working days after the placement of the order, or by five days in disadvantaged areas. Despite this objective, delivery may require more time as a result of unforeseen or unexpected occurrences. Should delivery take more than thirty days, the Client has the right to cancel the order.

     4. Withdrawal of the Order

The Client may cancel or return the order from the date of issue up to fourteen days after receiving the ordered items, on condition that the product packaging remains intact. If the Client has been charged for the amount of the order, a refund will be provided including the costs of standard shipping excluding the return costs of the items to NATUREX PHARMA S.R.L.

NATUREX PHARMA S.R.L. guarantees the reimbursement of all items returned in the manner above described, provided that all items are returned in the same condition in which they were at the moment of receipt by the customer, with all packaging intact. That is to say, the articles must not have been opened and/or consumed.

     5. Methods of Payment

It is possible to pay for the articles ordered by the following methods:

  • Credit Card
  • PayPal